Effective Date: August 7, 2024
Welcome to Tilrich Enterprises LLP. We value your satisfaction and aim to provide high-quality products. If for any reason you are not satisfied with your purchase, please review our return and refund policy below.
1. Return and Refund Period
You have 7 days from the date of delivery to return your item for a refund.
2. Conditions for Return
To be eligible for a return and refund, please ensure that:
- The product is returned in its original packaging.
- The product box is unopened. Opened boxes or used products will not be accepted for return.
- You provide proof of purchase (order number, receipt, etc.).
3. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Products marked as final sale.
- Custom-made or personalized items.
- Gift cards.
- Downloadable software products.
4. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at safwanvaderi@gmail.com with your order number and reason for return.
- Receive Instructions: Our team will provide you with detailed instructions on how to return your item.
- Ship the Item: Pack the item securely in its original packaging and ship it to the address provided by our customer service team. Please ensure the package is traceable and insured for your protection.
5. Refunds
Once we receive your returned item and verify that it meets our return conditions, we will process your refund. Please note:
- Refunds will be credited to your original method of payment within 7-10 business days.
- Shipping and handling charges are non-refundable.
- You are responsible for the cost of return shipping unless the return is due to our error.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at safwanvaderi@gmail.com with your order number and photos of the damage. We will arrange for a replacement or refund at no additional cost to you.
7. Contact Information
If you have any questions or concerns about our return and refund policy, please contact us at:
- Email: safwanvaderi@gmail.com
- Phone: +91 9061856900
- Address: Tilrich Enterprises LLP, Chelari (Alungal), Chenakkalangadi-post, Malappuram, Kerala, PIN 673 636
Thank you for shopping with Tilrich Enterprises LLP. Your satisfaction is our priority.